Visit the REX Enforcer Recall page:

Enforcer Recall Website

Download a hard copy of the Enforcer Recall document (PDF):
Enforcer Recall.pdf

Download a revised copy of the Enforcer Tech Notice (PDF):
Enforcer Tech Notice.pdf

Customers in North America should click here:
Online Return Form (Canada & US customers only)

Safety Recall for the Enforcer

The swivel eye on some Enforcers may not be secure and in certain conditions might unscrew. This was discovered due to an incident that occurred. This recall is to improve the security of the swivel eye and to issue new user instructions specifying that the Enforcer swiveling action is for orientation, not high speed or multiple rotations.

We will do everything we can to ensure that this recall causes the least amount of inconvenience to our customers. In addition to the safety modification, we will calibrate your Enforcer for free (normal cost is $100) and send it back with a free carabiner.

What happened:

A user had an Enforcer connected to a steel cable, or wire rope. As the cable was loaded it unwound, twisting the Enforcer’s swivel eye and the friction generated unscrewed the bolt holding the swivel and it came apart.

Why it happened:

The Enforcer is assembled in a special room on its own assembly line, due to the electronics. The bolt is secured with epoxy and a setscrew, but our examination showed that there should have been more epoxy on the bolt thread. Under normal conditions of orienting the Enforcer the bolt would not come out. But subject to the steel cable twisting as it was being loaded it was not secure enough and the bolt unscrewed.

What we will do:

We will replace the setscrew with a pin that goes through the aluminum part and into a hole in the steel bolt. This is strong enough that even if used with highly-loaded multiple rotations, it cannot unscrew. However, please don’t use it that way (see next section).

Which Enforcers are affected?

Enforcer units subject to recall used the epoxy/setscrew combination, which include all units manufactured prior to August 2nd, 2016.

Identify serial number & manufacturing date on your Enforcer

Inspect the 10 digit serial number on your device to determine whether your Enforcer is subject to recall. As shown below, the first two digits of the number refer to the year of manufacture. The three digits following the year of manufacture refer to the day of manufacture during the year. All units indicating a manufacture date prior to 16214XXXXX (manufactured in 2016 on the 214th day of the year) are subject to recall. All units produced ON or AFTER this date are NOT subject to recall. The serial number is laser engraved on the side or back of the device.