A user had an Enforcer connected to a steel cable, or wire rope. As the cable was loaded it unwound, twisting the Enforcer’s swivel eye and the friction generated unscrewed the bolt holding the swivel and it came apart.
- Immediately remove any affected 3D products from service.
- Contact CMC Customer Support at (800) 235-5741, (805) 562-9120, or via email at email@example.com to initiate the return process.
- Return the 3D directly to CMC for a no-cost full replacement of the product. CMC will issue a call tag for pick-up of the item and cover all cost of shipping.